English?
Here you will find answers to the most commonly asked questions about our railway lines, tickets and your train journey.
Where do your trains go?
We cover three stretches of railway lines.
- Sørtoget: Oslo – Kristiansand – Stavanger (connection to Arendalsbanen at Nelaug station)
- Arendalsbanen: Nelaug – Arendal
- Jærbanen: Stavanger – Egersund
When does the train go?
Sørtoget has eight departures each day, including an overnight train. You can book tickets and check times here.
Where/how can I get tickets?
You can order tickets below or via our app (search for Go-Ahead Norge AS).
You can also order tickets in the following places:
- Entur’s website and app
- Vy’s website and app
- From ticketing machines at the station
- From Entur’s ticket offices at Oslo S and Stavanger stations.
How can I make a group booking?
If you’re travelling with a large group or you are a tour operator, please send an email to grouptravels@go-aheadnordic.no
Our tickets
Lowfare
Lowfare is our cheapest ticket and is a good option if you do not need flexibility. The ticket cannot be changed or refunded beyond the right to cancel up to four hours after purchase. This includes the additional price for Sove – our sleep carriages.
Lowfare tickets cannot be upgraded until you enter the train, for example if you have bought a standard seat and wish to upgrade to Comfort. On the train you will be able to upgrade for a fee.
Flex
Flex is a ticket with complete flexibility. With this ticket you can both change and get a refund if you wish. Customer service will help you if you contact them on kundeservice@go-aheadnordic.no.
In the flex category you can change and cancel your ticket free of charge up until 24 hours before departure. All changes after this point will be charged a fee of 100kr.
Comfort
If you are working on the train or would just like a more quiet carriage, Comfort is a good choice. Coffee and other hot beverages are included in the price.
Hvile
When you book Hvile you get a comfortable reclining seat. The seats can recline 45 degrees by using a control panel. These are available on the overnight trains and some daytime routes, and are ideal for rest and work. The seat includes an adjustable reading light, a fold-away table and plugs under the seats.
Sove
Sove gives you access to a sleeper carriage with a bunk bed. You can choose yourself whether to have a carriage to yourself or share with somebody you’re travelling with. Children under 6 years travel for free and can share a bed with an adult. However we do recommend children over 4 years have their own bed. The maximum number for one sleeper carriage is 2 adults and 2 children. You will receive a coupon for free water that you can collect from the café.
Buggy/stroller/wheelchair
You are welcome to bring buggies, strollers and wheelchairs on the train. You can also bring a service dog into all carriages except the “animal free” carriage.
Further questions?
If you have any questions, please do not hesitate to contact us at kunderservice@go-aheadnordic.no